For those who want a more comprehensive education in customer service, there are certificate and associate's degree programs that concentrate on call center customer service or supervision. Standalone courses for aspiring call center employees are available from colleges and universities. Call center courses can be taken alone or as part of a full undergraduate programĬall center courses train students to adequately respond to customers' feedback and fulfill the business' obligations. Center employees handle customer needs, including questions or complaints about an organization or product.Selling skills required in the industry.Eligibility, recruitment and training of agent.Responsibility and hierarchy of a BPO agent. Learn about the global and the evolving BPO industry and the concepts behind the working of the industry Learn about Since BPO firms receive lot of delegated works from all over the world, candidates will get opportunities to grow to international standards. There are many opportunities for well trained, English speaking candidates in BPO companies. The BPO industry in India is gaining momentum and promises to add millions of jobs in India where productive employment is scare.
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